We are a large group that thinks about health in an integral way. We are RD Saúde
Welcome to our 2023 Annual and Sustainability Report. Below, we outline our journey to offer employees, customers and communities alternatives for a healthier society. Happy reading!
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Overview
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Strategy
RD Saúde is a publicly traded Company, founded in 2011 from the merger between Droga Raia and Drogasil.
We are building a comprehensive integral health ecosystem that provides customers with a variety of solutions to stay healthy and enjoy a better quality of life.
Get to know the scale of our care:
16,7%
sales on digital channels
47,6
million
active customers
R$ 36,3
billion
In gross revenue
14,6%
increase in sales of private label products
R$ 39,8
million
invested in integral health projects in communities
The 2025 strategy allows us to have a positive impact beyond pharmaceutical retail by delivering health to the population and expanding the provision of integral care through two pillars:
New Pharmacy and Healthcare Platform.
NEW PHARMACY
We offer customers more convenience with a modern, digital and future-oriented pharmacy, while maintaining human and specialized contact.
Espaço Sua Saúde
The Space was designed to offer health and well-being services in our pharmacies, thanks to the humanized care provided by trained pharmacists. In 2023, 1,900 pharmacies already had Espaços Sua Saúde and over 3.5 million services were carried out per month.
HEALTHCARE PLATFORM
Our platform connects products, services and solutions. Customers therefore have the opportunity to improve their health in an integrated way, change habits and benefit from specialized services.
VITAT PORTAL
An online platform for health and wellness engagement that makes our Healthcare Platform a reality by connecting products, services and solutions in a single space. In 2023, we impacted 58.6 million users and had a total of 266,000 people engaged in a program to boost healthy habits. The platform also offers online consultation services with specialists and scheduling of services in the Sua Saúde and Labi spaces.
2030 Sustainability Strategy
Agenda 2030
It is one of the paths to achieving the 2030 Ambition of sustainability of being the group that most contributes to a healthier society in Brazil. Efforts are directed towards three fundamental pillars and 22 public commitments.
Click here to track our commitments’ outcomes.
Healthier people
We want to take care of our employees’ health, promote healthy habits among our customers and promote integral health in our communities.
18,42%
of our people have been treated by the Mental Health Journey. There have been over 33,000 therapy sessions since the program began
7,6%
of calls from the pharmaceutical team to support clients in adhering to treatment
18,42%
160
thousand
doses of vaccines
given in pharmacies
R$ 39,8
million
invested in integral
health through private
social investment
people engaged in promotion programs for healthy habits of the Healthcare Platform
raised for social actions, through own resources, client donations and tax incentives
Discover our initiatives:
Mental Health Journey
For the first time, we carried out a Corporate Mental Health Diagnosis to identify employees’ perceptions of the dimensions of mental health impact. Based on this, we defined strategies and action plans
Farol
The pilot project took place in 2023 and Casa Farol is scheduled to open in 2024. Our social business aims to bring health and well-being to the population of the less privileged suburbs
Amcham Eco Award
Project to expand the menstrual dignity of young people in the Brazilian North and Northeast. In 2023, 13,925 adolescents benefited directly and indirectly
Extending the Parenting Journey
we included new pillars of Family Planning, Early Childhood and Support Network Assistance, covering childcare for employees
Healthier business
Include and empower people by promoting diversity and personal development.
5,8
million
training hours for professional development
63 %
of women in RD Saúde
supplier monitoring audits carried out (+25% compared to 2022)
opportunities for our employees to increase their income through merit and promotion
Discover our initiatives:
RD + Diversa
The platform centers our actions to promote diversity and inclusion on five fronts: Gender Equity, People with Disabilities, Race, LGBTQIA+ and Generations
Recognition in Diversity
We were awarded three diversity recognitions: IDiversa from B3 for Race and Gender; HRC – one of the best companies for LGBTI+ people to work for; and Ethos/Época Negócios for Equality, Diversity and Inclusion
RD Saúde University
We reached 17,089 employees trained in the People Code training course and 13,286 in the Human Rights course.
Supplier governance
The ESG governance and compliance system offers a full overview of the partner relationship cycle. 100% of private label brand suppliers are approved and audited
Degree in Pharmacy
We launched the Pharmacy degree course in partnership with UniEduk
Healthier planet
Boosting the circular economy in the value chain and contributing to carbon neutrality.
tons of medicines collected by the Conscious Disposal Program
of Raia and Drogasil units supplied by renewable energy sources
586.770,43
tons of CO₂eq emissions from scopes 1 (direct emissions), 2 (own indirect emissions) and 3 (indirect-supply chain). Reduction of 0.09% versus 2022
Progress in ESG indixes
advance from BBB to A in the MSCI rating, B score in the CDP climate change questionnaire and listing on the ISE B3
Discover our initiatives:
Climate Journey
Full scope 3 GHG reporting
we carried out full Scope 3 (supply chain) Greenhouse Gas reporting, identifying all relevant categories
CDP Supply Chain
88% of invited suppliers participated in the CDP Supply Chain, a program to engage the value chain in the climate chain
Waste Management
We developed the construction waste management project, focusing on environmentally friendly practices. In 2023, 30% of construction waste from 137 pharmacies opened or renovated was disposed of correctly
In 2023, we started a pilot project in 20 pharmacies to manage the common waste generated in this operation, using zero landfill as a premise
How we create long-term value
Manufactured Capital
Natural Capital
• 100% of pharmacies with collection points to dispose expired or unused medicines, with 284 tons collected (+48% vs. 2022);
• 37% of pharmacy services made without using bags and 48% of tax coupon printings avoided.
Social and Relationship Capital
• Expansion of the social investment strategy, with Theory of Change, which organizes the pillars of action and investments;
• Monitoring the results of social investment through a panel of indicators;
• Implementation of the Farol social business pilot, with 21 activities carried out in São Paulo (SP);
• +BRL 415 thousand donated to professionals through the Emergency Fund.
Financial Capital
• BRL 1,104.8 million of consolidated adjusted net profit;
• BRL 10.5 billion of added value distributed to stakeholders:
• 15% third-party compensation;
• 42% government (taxes, fees and contributions);
• 11% shareholders (compensation on equity).
Human Capital
• Women on Board (WOB) seal, which recognizes companies with gender representation on Boards of Directors;
• Average of 103 training hours per professional;
• 47% of employees identified with chronic illnesses participating in health programs.
Capital Intelectual
We rely on the most advanced corporate governance practices. We are guided by principles of transparency; we value security in the disclosure of information and the fair and consistent treatment of all stakeholders who interact with us.
We are listed on the B3 – São Paulo Stock Exchange’s Novo Mercado, a special segment which only includes companies that have proven to adopt the most advanced corporate governance practices. To find out more about our structure, click here.
Be more
Be multiple
Be visionary
Be innovative
Be digital
Always be present
In 2023, we opened 270 pharmacies, totaling 2,953 units spread across all Brazilian states. Altogether, they total BRL36.3 billion in retail revenue, in addition to BRL 5.1 billion through the health and wellness products marketplace. We have 14 distribution centers strategically located.
2023
